Duty Free Views

Echolution Founder Eamonn Leacy

For this year's last Duty Free Views episode, we catch up with Eamonn Leacy, Founder of Echolution, the digital shopper marketing start-up that has announced plans to target the duty-free and travel-retail marketplace.

Retail inMotion CCO Jan Blanchard

We have caught up with Retail InMotion Chief Commercial Officer Jan Blanchard to find out what digital innovations the onboard retail solutions company has been implementing and what their plans are for the next months.

Quality over quantity: How retail design can help travel retail bounce back

Retail design is going to play an ever-increasing role in travel retail, especially as the world starts to emerge from the Covid-19 pandemic. Duty Free Views catches up with Philip Handley, Executive Creative Director at CircleSquare about his views on the concept of phygital, revenge shopping and effective activations

Recognising new and emerging leaders: Duty Free Views discusses the ToT Award with Ethos Farm

"As a people organisation, Ethos Farm had identified a gap; there isn't another platform in the industry for recognising talent," Ethos Farm Co-Founder and Director of Learning and Development Josie Barton explains. And so, the Talent of Tomorrow Award, in collaboration with Frontier Awards was born.

The power of Influencers: How WeChat is helping shape travel retail in Asia

Online shopping, livestreaming and WeChat is a trend that has been growing steadily in China over the past years. For travel retailers, it opens up an array of possibilities to attract new, younger and more engaged customers than ever before.We have spoken to Extra Aile Business Development Director Jiaqi Luo, who explained the different ways in which travel retailers can benefit from the particular ecosystem which is WeChat and how this strategy is helping with their omnichannel approach. 

Conversational commerce meets travel-retail

As the world is increasingly moving towards online solutions to keep retail going in this time of crisis, conversational commerce seems ideally positioned to tap into this brave, new world.
Duty Free Views has spoken to Aircommerce CEO Melvin Broekaart to find out more about how travel-retail can benefit from this proposition.

Collaboration and agility: A new way forward for airlines' retail offering

The latest Duty Free Views podcast episode looks at the opportunities arising for airlines to upgrade their online offering, with the help of AirTraffix Chief Operating Officer Ian Kay.

Duty Free Views Special with Colm McLoughlin

In our latest episode we speak with DFNI Legend Colm McLoughlin, Dubai Duty Free CEO, who has spoken to us about the huge importance of looking after staff, his projections about the road to recovery, while also sharing with us some positive messages and his anticipation that Dubai Duty Free will be read to "bounce back like a roaring lion" next year.

Online Shopping Here to Stay: From accelerated personalisation to relevant content

Duty Free Views discusses the importance of retailers pivoting on their online offering to provide relevant services and products to customers currently under lockdown, by accelerating marketing initiatives and investing in high personalisation. Guest interviewee: KrisShop CEO Chris Pok. 

E-commerce: Investing in grounded fleet and becoming lifestyle operators

Duty Free Views debates the current status of airlines' CAPEX and what 'once-in-a-lifetime' opportunities arise from the Covid-19 crisis for them to capitalise on pure e-commerce, with the aid of home delivery, loyalty programmes, wi-fi investment in grounded fleet and, along with airports, emerge as lifestyle operators. Guest interviewee: AOE CEO and Founder Kian Gould.